The Empress Handbag | Red

Shipping Confirmation & Order Status

Once your order has shipped, you will receive an email notification, including a tracking number. Please allow 48 hours for the tracking information to update.

If you have not received your order within 5 business days of receiving your shipping confirmation email, please reach out to us at hello@catalinastraps.com with your name, email address, and order number, and we will be happy to assist in reviewing the status of your order.

Thank you so much for your purchase! We’re excited to be a part of your journey, offering you functional fashion that supports your active lifestyle and adventures, wherever they may take you.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@catalinastraps.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not the United States, shipping your goods may take longer than expected.

You can always contact us for any return questions at hello@catalinastraps.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, including custom products (such as special orders or personalized items). We do not accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within ten (10) business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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